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Used book
Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series)
by Kristin Anderson
$7.00
- FormatPaperback
- Published1995
- PublisherAmacom Books
- Pages143
- ISBN9780814478844
- Weight0.5 lb
Ships by USPS Media Mail from Franklin, PA. Shipping is figured by weight at checkout.
About this book
In this sequel to the bestselling Delivering Knock Your Socks Off Service, Anderson and Zemke show readers not only how to maintain grace under fire when it comes to customer service, they actually give suggestions for fielding tough-as-nails customer questions–with aplomb.
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